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NYSARC Trust Services
Privacy Policy

Notice & Security

In order for the Trustees of the NYSARC Trusts and the NYSARC Trust Services Department, hereinafter collectively referred to as “NYSARC”, to effectively administer our trust accounts, we gather information about our beneficiaries and/or their representatives in order to protect, properly identify and validate their identities. NYSARC recognizes that each beneficiary of the NYSARC Trusts and their authorized representatives, if any, expect(s) privacy and security for the non-public personal information that we collect from and/or about our beneficiaries. This non-public personal information includes any and all data submitted to NYSARC on various forms including NYSARC Community Trust Joinder Agreements, as well as all supporting documentation.

NYSARC fully understands the need to safeguard this sensitive information and we maintain standards and procedures designed to prevent misuse of information. NYSARC collects, retains and uses information about our beneficiaries and/or their representatives only to help us establish, fund and administer a trust account for the benefit of the beneficiary. Any telephone or web-based access to non-public personal information offered by NYSARC incorporates security safeguards to ensure to the best of our ability that only the beneficiary and their authorized representatives, if any, are permitted to view and interact with said information.

You will be notified immediately of any changes to this privacy policy in the event our practices in any way substantially expand the way we share non-public personal information from or about our beneficiaries.
To ensure that your non-public personal information remains confidential, we educate our employees about the importance of confidentiality and customer privacy through standard operating procedures and training programs. We take appropriate disciplinary measures to enforce employee privacy practices.

If you have any questions regarding this privacy policy, please contact NYSARC Trust Services.

Necessary Disclosure

It is NYSARC’s policy to respect and protect the privacy of each beneficiary’s account information. We do not provide non-public personal information to others who are not affiliated with NYSARC unless we expressly receive permission from the beneficiary, permission from an authorized representative, or are required or requested to do so by federal and/or state law, a Court Order, or a government agency. For purposes of this Privacy Policy, an authorized representative may include: a parent, legal guardian, Attorney-In-Fact, Court and/or anyone authorized in the Joinder Agreement.

There are situations when we may disclose information to third parties about a beneficiary’s account or transactions, including deposits and disbursement requests, in order to properly and expeditiously administer an account. For example, we may disclose non-public personal information to complete a transaction, such as payment of a bill, which a beneficiary or their authorized representative has requested. We will only disclose non-public personal information to the party/vendor involved in that particular transaction and we will inform the party/vendor that this non-public personal information is submitted for use and retention in connection with business and financial records only and should not be further shared except as required by a government agency.

Access

Please note that once a trust application and any supporting documentation have been submitted to NYSARC, it becomes the property of NYSARC. A beneficiary or an authorized representative may submit a written request to the NYSARC Trust Services Department for a copy of the information contained in their file. A good faith effort to honor all such requests will be made, however NYSARC retains the discretion to grant or deny such requests as necessary.

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